Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at byhaida.studio@gmail.com. 

Customers are responsible for return shipping costs. We recommend using a tracked service, as BYHAIDA cannot be responsible for returns lost in transit.

Once your return has been received and checked, your refund will be issued to the original payment method.

Please note:

  • Original shipping costs are non-refundable, unless the item is faulty.
  • Custom or personalised items cannot be returned.
  • Items that are worn, damaged or returned in unsuitable condition may not be eligible for a refund.
  • If you are returning an order from outside the UK, please mark the parcel as “RETURNED GOODS” to help avoid customs charges.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at byhaida.studio@gmail.com.